Wilson Power Solutions

Please complete your details below

• Name:
  Company:
  Position:
  Equipment purchased/order
  reference number:
  Email Address:

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• Section A: How we dealt with your enquiry

• 1. How swiftly did we respond to your initial enquiry?
  Response within 48 hours
  
  Response within 5 days
  
  Response within 10 days
  
  Response within a fortnight (or more)
  
• 2. Were you satisfied by how quickly we dealt with your enquiry?
  Yes
  
  No
  
• 2a. You indicated that you weren't satisfied with the timeliness of our response. Please tell us why so that we can improve our service.
• 3. Did we understand your requirements correctly and interpreted them fully?
  Yes
  
  No
  
• Comments (include any improvements you would like to see)
• 4. Was the information contained in our response easy to understand and shown in a clear and concise manner?
  Yes
  
  No
  
• 4a. You indicated that you were not entirely satisfied with the information we provided. Please tell us why so that we can improve our service.
• 5. Thinking about how satisfied you were with our response to your enquiry overall please rank our performance on a scale of 1-5 below (1= not at all satisfied and 5 =delighted).
  1
  
  2
  
  3
  
  4
  
  5
  
• 5a. Looking at our overall performance in dealing with your enquiry what improvements could we make to serve you better?

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• Section B: Your order

• 6. Once you placed an order with us did you receive an acknowledgment? (i.e. blue copy, email)
  Yes
  
  No
  
• 7. Did we keep you updated about any changes to your order?
  Yes
  
  No
  
• 8. Would you like to be able to place an order online in the future?
  Yes
  
  No
  

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• Section C: After Sales

• 9. Was your equipment delivered as scheduled and on time?
  Yes
  
  No
  
• Comments:
• 10. When offloading your equipment did our driver act in a friendly and helpful manner?
  Yes
  
  No
  
• Comments:
• 11. Would you be happy to receive follow up documentation (O&M manuals, test sheets) electronically?
  Yes
  
  No
  
• Comments:
• 12. Please rate our Transformer Operations and Maintenance manual
  Very good
  
  Good
  
  Room for improvement
  
  Unsatisfactory
  
  Don't know
  
• You indicated that you weren't completely satisfied with the quality of our transformer O&M manual. Please tell us why so that we can improve it.

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• Section D: General

• 13. How would you rate the quality of our new power and distribution transformers (supplied by PDT)?
  Better than other leading manufacturers
  
  As good as other leading manufacturers
  
  Somewhat inferior to other manufacturers
  
  Poor
  
  Not applicable
  
• Comments:
• 13. How many power /distribution transformers do you typically source per year?
  1-5
  
  5-10
  
  10 and more
  
• Comments:
• 14. Thinking about your overall experience of WPS how would you rate our overall performance on a scale of 1 to 10? (1 being poor and 10 being excellent)
  Rating:
  
• Comments: