Feedback

Please let us have your feedback on our performance. Your views are important to us and help us to continually improve our service.

Please complete your details below


  • Section A: How we dealt with your enquiry

  • 1. How swiftly did we respond to your initial enquiry?




  • 2. Were you satisfied by how quickly we dealt with your enquiry?


  • 2a. You indicated that you weren't satisfied with the timeliness of our response. Please tell us why so that we can improve our service.
  • 3. Did we understand your requirements correctly and interpreted them fully?


  • Comments (include any improvements you would like to see)

  • 4. Was the information contained in our response easy to understand and shown in a clear and concise manner?


  • 4a. You indicated that you were not entirely satisfied with the information we provided. Please tell us why so that we can improve our service.

  • 5. Thinking about how satisfied you were with our response to your enquiry overall please rank our performance on a scale of 1-5 below (1= not at all satisfied and 5 =delighted).





  • 5a. Looking at our overall performance in dealing with your enquiry what improvements could we make to serve you better?


  • Section B: Your order

  • 6. Once you placed an order with us did you receive an acknowledgment? (i.e. blue copy, email)


  • 7. Did we keep you updated about any changes to your order?


  • 8. Would you like to be able to place an order online in the future?



  • Section C: After Sales

  • 9. Was your equipment delivered as scheduled and on time?


  • Comments:

  • 10. When offloading your equipment did our driver act in a friendly and helpful manner?


  • Comments:

  • 11. Would you be happy to receive follow up documentation (O&M manuals, test sheets) electronically?


  • Comments:

  • 12. Please rate our Transformer Operations and Maintenance manual





  • You indicated that you weren't completely satisfied with the quality of our transformer O&M manual. Please tell us why so that we can improve it.


  • Section D: General

  • 13. How would you rate the quality of our new power and distribution transformers (supplied by PDT)?





  • Comments:

  • 13. How many power /distribution transformers do you typically source per year?



  • Comments:

  • 14. Thinking about your overall experience of WPS how would you rate our overall performance on a scale of 1 to 10? (1 being poor and 10 being excellent)

  • Comments: