Wilson power solutions

Responsible power distribution

Formerly Richard Wilson (Dencol)
and Power and Distribution Transformers

Feedback

Please let us have your feedback on our performance. Your views are important to us and help us to continually improve our service.

Please complete your details below

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Section A: How we dealt with your enquiry

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  • 1. How swiftly did we respond to your initial enquiry?





  • 2. Were you satisfied by how quickly we dealt with your enquiry?

  • 2a. You indicated that you weren't satisfied with the timeliness of our response. Please tell us why so that we can improve our service.

  • 3. Did we understand your requirements correctly and interpreted them fully?

  • 3a. Comments (include any improvements you would like to see)

  • 4. Was the information contained in our response easy to understand and shown in a clear and concise manner?

  • 4a. You indicated that you were not entirely satisfied with the information we provided. Please tell us why so that we can improve our service.

  • 5. Thinking about how satisfied you were with our response to your enquiry overall please rank our performance on a scale of 1-5 below (1= not at all satisfied and 5 =delighted).






  • 5a. Looking at our overall performance in dealing with your enquiry what improvements could we make to serve you better?

Section B: Your order

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  • 6. Once you placed an order with us did you receive an acknowledgment? (i.e. blue copy, email)

  • 7. Did we keep you updated about any changes to your order?

  • 8. Would you like to be able to place an order online in the future?

Section C: After Sales

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  • 9. Was your equipment delivered as scheduled and on time?

  • 9a. Comments:

  • 10. When offloading your equipment did our driver act in a friendly and helpful manner?

  • 10a. Comments:

  • 11. Would you be happy to receive follow up documentation (O&M manuals, test sheets) electronically?

  • 11a. Comments:

  • 12. Please rate our Transformer Operations and Maintenance manual






  • 12a. You indicated that you weren't completely satisfied with the quality of our transformer O&M manual. Please tell us why so that we can improve it.

Section D: General

* - Required

  • 13. How would you rate the quality of our new power and distribution transformers (supplied by PDT)?






  • 13a. Comments:

  • 14. How many power /distribution transformers do you typically source per year?




  • 14a. Comments:

  • 15. Thinking about your overall experience of WPS how would you rate our overall performance on a scale of 1 to 10? (1 being poor and 10 being excellent)

  • 15a. Comments:

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